↓ Skip to main content
Phil’s Profile
Background Image

About me

·3 mins
About Me
Table of Contents

Description
#

I’m a certified IT consultant with a strong foundation in IT system electronics and extensive experience in ERP systems. Currently, I lead teams focused on support and development, where I combine strategic thinking with hands-on problem solving.
Driven by a passion for digital transformation, I’m eager to deepen my expertise and embrace new technologies that shape the future of business. I thrive on challenges and actively seek opportunities to grow —both professionally and personally.
As a team-oriented, communicative, and creative problem solver, I take pride in crafting innovative solutions that meet customer needs and elevate user experience.

Skills
#

Here are a few technologies I’ve been working with recently:

  • DevOps
  • ZenDesk
  • Ms-SQL
  • Linux
  • HTML
  • CSS
  • HUGO

Experience
#

  1. Expanding Horizons

    01/2024 - present

    CRAFTVIEW

    My responsibilities at Craftview have grown significantly.
    I’ve taken on the role of Product Manager for the MOSER and GILDE brand products —steering their strategic development and helping shape their future in a rapidly evolving market.
    At the same time, I continue to lead our Customer Success team, a role that remains close to my heart. Together, we’ve made meaningful strides in improving processes, empowering team members, and enhancing customer experience.
    Key Milestones
    • Prioritizing with Purpose: I introduced the RICE method to our development and prioritization workflow, bringing clarity and strategic focus to our product decisions.
    • Empowering Teams Across Borders: Supporting and consulting our Dutch support team through the implementation of ZenDesk, ensuring a smooth transition and improved service delivery.
    • Fostering Growth from Within: One of my proudest achievements has been enabling support team members to step into new roles —like community management— giving them the tools and confidence take on responsibility.

  2. Part of the Leadership Team

    07/2023 - 12/2023

    MOSER by craftview

    As part of the leadership team at MOSER by craftview in Würselen, Germany, I take on the role of team leader for the support team and the development department.
    • increase customer satisfaction
    • Managing the products and roadmap
    • Spreading the craftview operating principles

  3. Teamleader Customer Success and Software Consulting

    06/2022 - 06/2023

    MOSER by craftview

    I am currently working as a Teamleader at MOSER by craftview in Würselen, Germany. I'm restructuring the support Team and software consulting.
    • implementing ZenDesk
    • Lead content designer for self-service portal

  4. 2nd level Supporter

    2005 - 2022

    Moser Software GmbH

    i worked as a 1st and 2nd level support with many years of experience and deep knowledge of the products
    • Stakeholder for the product

  5. Product-Manager

    2002 - 2005

    Moser Software GmbH

    I worked as product-Manager for the color and object designing software Fa'MOS.
    • Lead Product-Consultant
    • controlling the color workflow toolchain